Last Updated: September 15, 2024
Purchases through the Service may be eligible for a refund for a period of time. The general refund policies for some Offering types are described below; provided, however, that certain Offerings may have different refund policies that apply (e.g., no refunds permitted), which will be presented to you at the point of purchase. Refunds will be credited to the payment account used for the purchase and may take up to two billing cycles to process.
Notwithstanding anything to the contrary below, please note that we have no obligation to offer you a refund after you earn a Certificate for an Offering or if you complete a Course but are unsatisfied with your final grade, in each case, regardless of whether your refund request was received during the applicable refund period.
Certificate Track: With respect to your enrolment in the Certificate Track of any Course offered with the option to enrol in either the Certificate Track or the Audit Track, refunds are available for a period of 14 days after your payment or 14 days after the Course starts, whichever occurs later; provided, however, that no refunds are available more than 6 months after your payment.
Program Bundles: With respect to your purchase of a Program bundle (i.e., a one-time, upfront purchase of enrolment entitlements that enable you to enrol in the Certificate Track of all Courses within a Programme): refunds for unused entitlements are available for a period of 6 months after your payment; and refunds for used entitlements (i.e., you use an entitlement to enrol in a Course) are available for a period of 14 days after your enrolment or 14 days after the Course starts, whichever occurs later.
Please email support@klaspad.com to request a refund.
Talk Nova does not offer refunds for payments made for month-to-month Subscription Offerings.
As noted in Section 5.3 (Subscription Offerings) of the Terms; to avoid being charged after a free trial period, you must cancel your subscription before your free trial ends
With respect to any Degree Offering, the Member offering such Degree Offering establishes and administers the refund policies and communicates such policies to students enrolled in the Degree Offering.
Except as described in this Refund Policy or as explicitly stated at the point of purchase, Talk Nova has no obligation to provide refunds, vouchers, or entitlements for any other product or service through the Service.